Hospitality consulting · and beyond
We built Kalon Surf from scratch. No hospitality experience, just a lot of passion and drive, and that turned out to be one of our greatest strengths. Now we love to share what we learned. We help you get clear on what your guests want, and we simplify the work behind it, AI included, so you can focus on the guest in front of you.
Every week at Kalon we ask one question: did we make our guests happy? If yes, we keep going. If not, we learn, we fix it and we do better tomorrow. That habit built our business, and it’s what we love to share.
What do your guests really want? Where does the experience fall short? We find out, and turn it into a short list: the few things to do first.
Reservations, guest communication, purchasing, housekeeping, finance. We look at how the work really moves, cut what nobody needs and make the rest dependable. No inherited assumptions. No “this is how it’s always done.”
Kalon’s own back office runs on systems we built, with automation and AI. We bring over what works for us, so your people can stay with the guest.
Hospitality is home. The same thinking works wherever people serve people.
The guest is the star. Everything we do points in that direction.
With the team you already have. One thing at a time.
We listen first. Your business, your team, your guests: how it really runs today, not how the manual says it should.
A short plan: what to change, what to automate, and what to leave alone.
We set it up with your team. Then it’s theirs to run.
Who we are
In 2011 we started Kalon Surf in Dominical, Costa Rica. Two people who had never worked in hospitality. We built it from scratch, and we kept asking how to do it better. Today Kalon is family-owned, with official five-star status and a team of 35, and it has been featured in Forbes, Vogue and CNN.
Co-founder, Kalon Surf
Born and raised in Costa Rica. Her strength is execution: structured, detail-oriented, consistent. Systems support the team, and the team supports the guest. An MBA at TEC, then HSBC and HP, covering local markets and Latin America. She pushed for Kalon’s official five-star status from Costa Rica’s Tourism Board.
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Co-founder, Kalon Surf
Born in the Netherlands. A CEMS Master in International Management at Rotterdam School of Management, then Unilever, Heineken International, BP and Aviva, in Zurich, Paris and London. What drives him is impact: seeing people grow. He’s always asking how tomorrow can be better than today.
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And what’s taking up your team’s time. A few lines is enough to start. We read every message ourselves.
hello@schigtvega.comBased in Costa Rica
